Your Success Is Our Success
For more than 35 years, Wind River® has helped technology leaders power the safest, most secure devices in the world. As more than just a software vendor, we work with our customers in a trusted partner relationship to support their overall business objectives.
Whatever goal you’ve set your sights on, whatever challenges lie in your path, we’ll help you reach the summit.
Introduction to Wind River Acceleration Program
Accelerate Your Path to Success
CUSTOMIZATION
- Personalized account reviews
- Product adoption planning
- Testing against your configuration
PARTNERSHIP
- Designated Customer Success Manager
- Technology alignment planning
RISK MANAGEMENT
- Early identification of road-blocks; quick issue mitigation
- Designated support engineer
- Faster resolution on issues
EXPERTISE
- Success points for mentoring, training, or onsite support
- Subject matter experts
- Training
Plan features depend on the Acceleration Plan level
Choose the Plan That’s Right for You
Whether you’re building a small proof of concept, meeting a critical deadline for a major product release, or driving a new technology initiative across multiple sites, our Acceleration Plans help your team become productive quickly.
Silver
Our Silver Acceleration Plan will get you off on the right foot, with everything you need to get up to speed quickly and get the most value out of your Wind River products.
- eLearning
- Customer Success Manager, primarily during onboarding
- Self-service access to e-Support
- Web-based case management
- Extensive Knowledge Library of documentation and videos
- Latest software updates, releases, and maintenance
- For customers eligible for Enterprise Support, standard service-level agreements and telephone support
Gold
For critical projects with sensitive deadlines, you need a holistic solution combining proactive and personalized services, training, and our highest level of support.
- All the benefits of the Silver Acceleration Plan
- Designated Customer Success Manager
- Acceleration management
- Success points
- Designated support engineer
- Expedited service-level agreements
- Hands-on lab environment
Platinum
For larger critical programs with multiple sites, our most comprehensive package offers an outcome-focused, high-touch strategic partnership.
- All the elements of the Gold Acceleration Plan
- Increased support
- Increased education
- Increased acceleration management
- Increased success points
- Technology alignment planning
Your Customer Success Manager
Central to the Acceleration Program is your named Customer Success Manager, a subject matter expert whose job is to ensure your company’s success with your Wind River product and help you achieve your overall business goals.
Depending on your level, he or she will:
- Collaboratively develop plans to achieve your goals
- Ensure the successful adoption of your Wind River technology
- Proactively monitor the health of your project
- Identify and mitigate issues early
- Provide an expert resource for sharing best practices and strategizing
By understanding your business needs, we help you achieve your business goals
Flexibility Across The Lifecycle
Your program may have specific needs, and Wind River is here to partner with you across all phases of your project's lifecycle. Our Acceleration Plans provide the foundation for your success, offering flexibility where you need it via add-ons for products, training, services, and support.
