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Customer Support User's Guide

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Support Agreement Information
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Wind River® Customer Support can help you overcome challenges and get the most out of your implementation of our technology, with services that include designated support engineers, hosted customer environments, person-to-person help lines, and our online Wind River Support Network for interactive self-help. We are proud to have achieved Service Capability and Performance (SCP) certification, recognized as the gold standard for delivering world-class customer support, and to be a recipient of the Confirmit ACE (Achievement in Customer Excellence) Award for outstanding achievement in global customer support.








Choose Your Wind River Support

Wind River offers different levels of support to meet your business and support needs:

Wind River Premium Project Support

For critical projects with sensitive deadlines, you need a designated support team who understands your unique environment, your application, and your hardware. You want a very senior engineer who is experienced with Wind River technology to be a virtual part of your development team. Wind River Premium Project Support provides our highest level of support to efficiently resolve any technical challenge that your project may encounter.

Wind River Enterprise Support

With over 150 experienced engineers at six major support centers and 21 additional support hubs worldwide, Wind River Enterprise Support provides access to live, one-on-one assistance from experts when and where you need it, with no limit on the number of issues raised. Enterprise Support also includes all the benefits of Wind River e-Support.

Wind River e-Support

Wind River e-Support provides continuous access to the Wind River Support Network, a central online source for interactive self-help that includes product documentation, downloadable software, and technical tips, as well as an interactive question-and-answer forum providing help from Wind River experts.

Wind River Long Term Support

If your product has a long life cycle, past the end of maintenance for its embedded Wind River software, we can provide consultative assistance through our Long Term e-Support and Long Term Enterprise Support.

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Log a Support Request

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North America and South America

Webform: TSR submission form
Toll-free: 800-872-4977 (800-USA-4WRS)
Direct: 510-748-4100
Fax: 510-749-2164
Hours: 6:00 a.m. to 5:00 p.m. (Pacific time)


Webform:TSR submission form
Hours: 9:00 a.m. to 5:30 p.m. (local time)


Direct: 81 3 5778 6001
Fax: 81 3 5778 6003
Hours: 9:00 a.m. to 5:30 p.m. (local time)

Europe, Middle East, Africa

Toll-free: 00 800 4977 4977
Direct: UK +44 1793 831 393
France +33 1 64 86 66 10
Germany +49 899 624 45 444
Israel +972 9741 9561
Fax: UK +44 1793 831 808
France +33 1 64 86 66 66
Germany +49 899 624 45 999
Israel +972 9746 0867
Hours: 9:00 a.m. to 5:30 p.m. (local time)

e-Support customers will have access to a live person for resolution of non-technical support requests including:

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Thank You

Wind River, a wholly owned subsidiary of Intel Corporation (NASDAQ: INTC), is a world leader in embedded and mobile software. Wind River has been pioneering computing inside embedded devices since 1981 and its technology is found in more than 500 million products